Refund policy
Thank you for your support and confidence. Your satisfaction remains our top priority. Should you be unsatisfied with the goods you receive, our team is ready to offer assistance at any time.
30-Day Hassle-Free Return Policy
Our return policy is valid for 30 days starting from the day you receive your package (counted by the logistics delivery date).
Return Requirements: Items have to stay in original condition, unused and unharmed, with all original labels attached.
Damaged, Faulty or Wrong Products
Kindly examine your package right after delivery. Reach out to us within 48 hours if you encounter any of the situations listed below:
Your product sustained damage in transit.
The delivered product does not match your order (incorrect item).
The product comes with factory defects.
Solution: We will bear all return shipping charges and quickly arrange a replacement or full refund for you.
How to Submit a Return Request (4 Easy Steps)
To guarantee a seamless return experience, do not ship the item back without prior consultation:
Get in Touch with Support: Send an email to huongysbhienegxik@gmail.com, including your order number and return reason. Attach clear photographs if you are reporting a quality problem.
Receive Approval: Our staff will assess your request and issue a Return Merchandise Authorization (RMA) together with thorough guidelines within 24 hours.
Schedule Collection: For qualified returns, we will supply a prepaid return shipping label or organize a free pickup service.
Ship the Parcel: Securely pack the product and hand it over to the shipping carrier.
Refund Procedure
Inspection Period: We will finish inspecting your returned merchandise within 3-5 business days.
Refund Route: After the item passes inspection, we will initiate your refund, and funds will be returned to your original payment account.
Refund Timeline: Refunds generally take up to 10 business days to complete. If you have not received your reimbursement after 15 business days, you can contact your payment provider or message us, and we will supply your transaction reference ID.
Reach Our Support Team
Do not hesitate to contact us if you have questions regarding returns or exchanges:
Customer Service Email: huongysbhienegxik@gmail.com
Response Window: We guarantee responses to all messages within 24 hours during working days.